Pay through Loot and you're covered. Sellers cover the cost. You pay the listed price. If something goes wrong within 48 hours of confirming, we make it right.
You receive something significantly different from the listing: wrong textbook edition, broken electronics listed as working, major undisclosed damage. Open a dispute on an in-app payment and the charge is cancelled or refunded.
Seller takes your payment and never shows up. You get a full refund, automatically. No questions asked. The seller is flagged and investigated; repeat no-shows result in a permanent ban.
Item doesn't exist or seller doesn't own it. Full refund, plus the seller is permanently banned and reported. Zero tolerance for fraud on a campus platform.
Buyer protection exists for genuine problems; not for changing your mind. Here's what falls outside the policy.
Stripe authorizes your payment at checkout and holds it until you enter the seller's confirmation code. You pay the listed price. Protection is automatic on every in-app payment.
Inspect the item. If it's right, enter the seller's 6-digit confirmation code. This starts your 48-hour protection window. If something's wrong, don't enter the code; open a dispute instead.
After you enter the code, you have 48 hours to file a dispute if something is wrong. No dispute filed? Payment releases to the seller automatically after 48 hours.
When a dispute requires a return, Loot generates a return code. The seller enters this code when you hand the item back; this triggers your refund automatically. Seller silence does not block your refund. No return = no refund, no exceptions.
Damage claims on rentals use a separate process: renters have 24 hours to dispute a lender's damage claim before a security deposit is captured.
Buyer protection only applies to payments processed through Loot in the app. If you agree to cash or e-transfer outside the app, we can't help if something goes wrong. Pay through Loot; sellers cover the platform fee, you pay the listed price.
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